BOOKING CONDITIONS

The World's Best Hotels arranges accommodation at the hotels featured on our website and in our publications. Your contract is with us and is subject to our booking terms and conditions.

Booking your Hotel
Once you have completed and returned our online quote form, we will endeavour to respond to you within 48 hours.
There may be situations beyond our control when we are unable to meet this deadline but you will be kept informed at all times. Once the request has been confirmed as available, a deposit of 20% is required in order to convert this to a confirmed booking.

Payment
Once we are in receipt of your deposit payment, we will forward our confirmation invoice and payment of the balance is due no later than 8 weeks prior to departure. If booking is made within 10 weeks to departure date, full payment is required at time of confirmation. If payment is not received by the due date, the hotel rooms will be subject to cancellation.

Cancellation
Any cancellation must be advised in writing to us and will take effect on the day the cancellation is received by us. Hotel cancellation policies typically outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival - so for example a cancellation policy of '24 hours' means a reservation must be cancelled at least 24hrs before midnight of the day before arrival to avoid payment of a penalty.

Insurance
We strongly recommend you take out your own travel insurance to cover your travel plans.

Force Majeure
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of Force Majeure. Force Majeure means any event which we or the hotel could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

Hotel Arrivals
If you plan to arrive at the hotel later than 6pm on your day of arrival, we recommend that you either advise us or the hotel direct to ensure that your booking is not cancelled.

Special Requests
Please inform us of any special requests at the time of confirmation which you feel the hotel should be aware of.

Data Protection
During the course of booking your hotel, we will be receiving personal data from you. We will not copy, store, disclose or otherwise process this data other than is necessary for providing the hotel booking or for the purpose of informing you of other hotel offers and services offered by the us from time to time. If it is necessary for us to transfer this data to third parties involved with providing the services relating to your hotel booking that are located outside the European Economic Area, we will disclose such personal data to such third parties. You consent to our use of your personal data as described above. Your personal data will be removed from our records upon receipt of your written request.

Complaints
In the unlikely event that you are unhappy with your hotel accommodation please put your comments on an e-mail or letter and forward them to us within 7 days of your departure from the hotel. We will take up any issues you have with the hotel direct on your behalf.

Our mailing address is:
The World's Best Hotels Ltd,
27 High St,
Godalming,
United Kingdom
GU7 1AU

Alternatively, you can e-mail us at: info@theworldsbesthotels.com
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