Terms & Conditions

The World's Best Hotels

Website Terms and Conditions

1 About our terms and conditions

1.1 These terms explain how you may use The World's Best Hotels website (the Site) and make bookings through it. You should read these terms and conditions carefully before using the Site.

1.2 By accessing or using this Site or otherwise indicating your consent, you agree to be bound by these terms and conditions and any other terms or policies referred to in them (the Terms), including our Privacy Policy.

1.3 The Site is for personal and non-commercial use only. We may prevent or suspend your access to the Site if you do not comply with any part of our Terms or policies on the Site, or any applicable laws.

1.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at stay@theworldsbesthotels.com

1.5 Definitions

'Content' means the general structure, layout, text, graphics, images, video, audio or other multimedia content, software, database or other information or material submitted to or on the Site;

'Privacy Policy' means the policy which governs how we process any personal data collected from you and how we use cookies within the Site;

'We, us or our' means Chic Collection Marketing Management LLC, a limited liability company formed under the laws of Dubai, United Arab Emirates with commercial license number 713417 and whose registered office is at PO Box 26500, Dubai, United Arab Emirates. References to us in these terms also includes our group companies from time to time including Chic Collection Services (UK) Limited.

'You or your' means the person accessing or using the Site or its Content.

2 Using the Site and making bookings

2.1 Through this Site, The World's Best Hotels provides an online booking platform which enables you to make reservations at hotels and/or accommodation providers featured on the Site.

2.2 When you make a reservation you are entering into a direct (legally binding) contract with the hotel or accommodation provider with which you book. The World's Best Hotels acts solely as an intermediary between you and the hotel or accommodation provider.

2.3 Your offer to make a booking is not complete until you have provided all the required information and payment details, and submitted your request through the Site.

2.4 The World's Best Hotels will deliver or otherwise communicate the details of your reservation to the relevant hotel or accommodation provider, and The World's Best Hotels (for and on behalf of the hotel or accommodation provider), or the hotel/accommodation provider, will send you a confirmation email. If you do not receive a confirmation email within 48 hours it is your responsibility to notify us of this and seek confirmation of whether your booking has been successful.

2.5 When you make a reservation with a hotel or accommodation provider you do so subject to their terms and conditions, including their cancellation policy and any other applicable provisions they may apply for the supply of the room and associated services. You should make sure you are aware of the payment, cancellation and other terms of the relevant hotel or accommodation provider prior to making a booking, and review your booking details once made. Any incorrect information which you provide as part of the process which may affect your booking is at your own risk and responsibility.

2.6 Any offers or promotions published are subject to availability at the time and to the terms and conditions of the relevant hotel or accommodation provider.

2.7 You are responsible for complying with any travel or immigration requirements of the destination country of the hotel or accommodation provider at which you are booked, and for ensuring you comply with the relevant visa, passport and other applicable entry requirements.

3 Prices and Payment

3.1 The prices advertised on our Site are per room at the hotel or accommodation provider, and are exclusive of any extras, or local levies or other taxes which may apply (unless stated otherwise). We will not be bound by any misprints, errors or clear mistakes.

3.2 Any local taxes, levies or other charges applicable to the hotel or accommodation provider may be subject to change and we do not take any responsibility for such.

3.3 We use a third party provider to securely collect your credit or debit card details, for the hotel or accommodation provider to process your payment information. Subject to the applicable terms and conditions of the hotel or accommodation provider, payment may be collected at the time of booking, or it may be authorised and collected subsequently. Refunds will be made by the same method used to take payment.

3.4 Payments taken by hotels or accommodation providers may be payable at a later date and may be in their local currency. Any currency conversions are for guidance only and valid only at the time given.

4 Communicating with you

4.1 You agree to us or the hotel or accommodation provider sending you confirmation of your reservation and any related correspondence connected to your reservation, including a request for feedback following your stay at the hotel or accommodation booked. Unless otherwise specified we will communicate with you by email.

4.2 You authorise us, in our sole discretion, to include any guest review you provide (in full or extracts thereof) on our Site or other social media platforms, and in marketing and promotional materials.

5 Ownership, use and intellectual property rights

5.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by or licensed to us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, patents, database rights, software and all other intellectual property rights of any kind, anywhere in the world, whether registered or unregistered.

5.2 We reserve all of our rights in any intellectual property in connection with these Terms and the Site; we remain the owner or licensee, and are free to use them. Trade marks, trade names and other marks used on this Site belong to us or are licensed to us, and your use of these or of any other marks on the Site is strictly prohibited unless you have prior written permission.

5.3 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. Your right is limited to browsing the Content and using the functionality available on the Site. You agree not to adjust, try to circumvent, or delete any notices contained on the Site (including in connection with any intellectual property), any digital rights or any security or other technology embedded or contained within the Site. You may not copy, reproduce or publish any Content from the Site without prior written permission.

6 Submitting information to the Site

6.1 As the sending of information via the internet is not totally secure, we cannot guarantee the security of data that you choose to send to us electronically, and sending such information is at your own risk. Once received, we have appropriate systems and safeguards to protect and secure the information which we hold.

6.2 Please refer to our Privacy Policy for further details of how we collect, use and store your information.

7 Accuracy of information and availability of the Site

7.1 Information available on our Site may have been provided to us by hotels or accommodation providers. While we use all reasonable care in providing our services, and trying to ensure that the Site is as accurate and up-to-date as possible, we cannot be held responsible for any errors or misleading information.

7.2 Any Content is provided for your general information purposes only and to inform you about our products and services, news, features and other websites that may be of interest. It does not constitute advice of any kind and should not be relied on for any purposes. We do not accept liability for inaccuracies in the description of the hotels or accommodation featured, nor for the services rendered by such hotel or accommodation provider.

7.3 We are unable to promise that the Site will be free from bugs, interruptions or breakdowns, available for your use at all or any time, or that it will be fit or suitable for any purpose. We may suspend or terminate operation of the Site for any reason, at any time as we see fit, including but not limited to carrying out maintenance and upgrade activity.

8 Hyperlinks and third party sites

8.1 The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

9 Limitation on our liability

9.1 Subject to clause 9.2, neither we nor our group companies, will be liable for any loss or damage that is not directly arising from, or a foreseeable consequence of, a breach by us. Losses are foreseeable where they could be contemplated by you and us at the time. We are not responsible for any special, indirect or consequential losses that happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (such as loss of opportunity, loss of enjoyment, delay or loss of use). To the extent permitted by law, our liability to you, however arising, shall not exceed the aggregate cost of any booking made through the Site, as set out in the applicable confirmation email.

9.2 Nothing in these Terms shall exclude or limit any liability for fraud or fraudulent misrepresentation, or any other matter which cannot be excluded or limited by applicable laws.

9.3 None of our group companies, nor our or their directors, officers, employees, representatives or agents, shall have any liability to you. Any rights you may have to bring a claim and any entitlement to remedies arising out of or in connection with your use of the Site shall be against us alone.

10 Events beyond our control

10.1 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control, including without limitation, services rendered by the hotel or accommodation provider or any other business partner; breakdown of systems or network access; strikes, lock-outs or other industrial disputes; flood, fire, explosion or accident.

11 Rights of third parties

11.1 No one other than a party to these Terms has any right to enforce any of these terms and conditions.

12 Variation

12.1 No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time when using the Site.

13 Disputes

13.1 While we will try to resolve any disputes quickly and efficiently, if you are unhappy with the way we deal with any dispute, the Dubai International Financial Centre courts shall, to the extent permitted by law, have exclusive jurisdiction to deal with any matters in relation to these Terms. The laws of England will apply to these Terms.
The World's Best Hotels Limited,
Mill Mall Tower, Wickham's Cay, Road Town, Tortola, British Virgin Islands
Chic Collection Marketing Management LLC, PO Box 26500, Dubai
Email: stay@theworldsbesthotels.com
UK: +44 20 3735 5033 | Dubai: +971 4 814 5205